- Passengers are obliged to pay the proper fare for their bus journey or produce a valid ticket or accepted travel pass.
- If at all possible, please have the exact fare.
- Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.
- Passengers are obliged to ensure that tickets and change are correct after purchase, as corrections may not be possible at a later time.
- Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.
- Please ensure your ticket remains legible.
- Tickets which are lost, lent or stolen will not be replaced.
- Tickets for student fares are only issued onto valid student leap cards that are personalised to the student purchasing the ticket.
- Every effort is made to ensure accommodation on services for all passengers. In the event of a coach nearing capacity, and all waiting passengers will not be accommodated, drivers may use their discretion to allow regular passengers avail of the remaining seats, when there is an alternative service immediately available. For this purpose ‘regular passengers’ is defined as those holding a current 10 trip ticket, 3 month, 6 month or 12 month ticket.
- Passengers presenting Taxsaver or student Leap Cards can only use their own leap card which will have a personalised photo. We don’t accept cards that belong to others.
- Every effort is made to ensure accommodation on services for ticket holders but no liability or responsibility is accepted by Matthews Coach Hire Ltd for the inability of a passenger to use a ticket on any particular service if there is insufficient accommodation on that service.
- While every effort is made by Matthews Coach Hire Ltd to ensure the full operation of all bus services advertised by them at all times, Matthews Coach Hire Ltd will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control.
- Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.
- Commuter/Tax Saver tickets must not be folded.
- Commuter/tax saver tickets are not transferable
- Tax Saver tickets may be refunded but only by request of the purchaser and once the ticket has been returned to Matthews Coach Hire Ltd.
- Only remaining whole months will be refunded minus a 10% administration charge.
- The refund will be issued to the purchaser of the ticket.
- Personalised Leap Cards will need to be purchased for any future taxsaver ticket request in 2020. By November 2020 Leap Cards will only be accepted by means of travel under the taxsaver scheme.
- Tickets must be retained for inspection.
- Tickets remain the property of Matthews Coach Hire Ltd and must be produced for inspection at any time during a journey, by any Matthews Coach Hire Ltd driver or inspector.
- Matthews Coach Hire Ltd drivers or inspector may ask for supporting ID to validate a ticket or pass.
- Tickets must be surrendered if and when requested by any Matthews Coach Hire Ltd driver or inspector.
- If a ticket is spoiled or tampered with, it will be invalidated and if a passenger travels with it, he / she will be considered to have travelled without a ticket. In such circumstance the customer will be obliged to pay full fare for the journey undertaken.
- Out-of-date or non-current commuter/tax saver tickets will be confiscated.
- Free Travel Pass Holders may be asked for supporting ID including photographic ID. Free Travel Passes will be confiscated if there are reasonable grounds to suspect they are being used fraudulently.
- For the health, safety and comfort of fellow passengers, all luggage, packages, bags etc are to be stored in a safe and secure manner. Overhead racks, under seat space and luggage compartments are available to help facilitate passengers.
- Large items which may obstruct the safe exit of passengers in the case of an emergency will not be permitted to be carried on-board the coach.
- Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger’s hand luggage or on the person of that passenger. Matthews Coach Hire Ltd will not be liable for any loss of or damage to such articles.
- Matthews Coach Hire Ltd accepts no responsibility or liability for any loss or damage to any articles that you bring on-board or place on our coaches including in the luggage storage compartment.
- Matthews Coach Hire Ltd accepts no responsibility of items which may be left behind by a passenger on a bus and are subsequently lost or stolen in transit. Matthews Coach Hire Ltd has procedures in place regarding the returning of lost and found items to the depot at Callenberg and take no responsibility of the contents of such items.
- Passengers must never enter the luggage storage compartment, please ask for assistance regarding the storage or removal of any item of luggage in this area.
- The aisle must not be obstructed in any way.
- Do not operate emergency doors except in the case of an emergency
- For your health and safety, standing is not permitted at any time while the coach is in motion.
- Seat belts are provided for the health, safety and comfort of you and other passengers. Please wear your seat belt at all times whilst the coach is in motion – it’s the law and it your responsibility.
- Where you are travelling with young children under your supervision it is your responsibility to ensure that they are appropriately secured in a seat.
- Please do not distract the driver whilst the coach is in motion.
- Guide dogs accompanying passengers are carried free of charge on Matthews Coach Hire Ltd services, otherwise dogs, cats or any other animals or live fowl of any description WILL NOT be carried.
- Lost and found items of which are perishable will not be kept for longer then 24H. Unclaimed items of low value will only be kept by Matthews Coach Hire Ltd for a period of 1 month and thereafter supplied to charity or disposed of whichever is more appropriate. Any unclaimed items of higher value, including cash will be retained for 1 year and thereafter provided to a nominated charity, which the company will choose.
- For the comfort of passengers and the cleanliness of coaches, eating and drinking is not permitted on-board Matthews Coach Hire Ltd coaches.
- At the conclusion of your journey please remove any litter you brought on to the coach.
- For the comfort of all passengers mobile phones and personal entertainment devices may only be used for personal use and in such a manner as to not disturb other passengers.
- Any passenger(s) who willfully damage or deface any Matthews Coach Hire Ltd property will be prosecuted to the full extent of the law.
- The rules for passengers in public hire vehicles and the powers of a driver of such a vehicle will apply in full to all passenger services provided by Matthews Coach Hire Limited.