EU GDPR  PRIVACY STATEMENT

Matthews Coach Hire Limited is committed to protecting and respecting your privacy. We wish to be transparent regarding how we process your personal information and demonstrate that we are accountable, in accordance with the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Act 2018.  It is the intention of this Privacy Statement to explain to you our privacy management practices in relation to the personal information that we collect and process.

The scope of this Privacy Statement extends to personal information which is collected through our website, www.matthews.ie, associated technologies, including CCTV and Software Applications and email correspondence which is communicated through www.mattews.ie.

 This Privacy Statement does not relate to personal information which is collected and processed manually.

In accordance with the EU GDPR (2016/679) and the Data Protection Act 2018, we are identified as both a Data Controller, and Data Processor of your personal information.

By willingly providing personal and other information, you consent to the terms and conditions of this Privacy Statement.  Please read this statement carefully, as this document sets out the basis on how we collect and process the personal information you provide to us.

Matthews Coach Hire Limited was founded in 1995 by Paddy & Mary Matthews. Since then, this innovative family firm have set many standards across the industry  and provide an excellent and efficient  service to their customers across their commuter and private hire services.

When you browse our websites www.matthews.ie, we may ask for personal information, such as your name, and email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e., co.uk and .com, your browser type, the country where your internet service is located, the pages of our site that were viewed during your visit and search terms you used.  This information is only used for our own research and to improve our services to you. In addition, your IP address is used to gather local broad demographic information. To measure the effectiveness of our online presence, www.matthews.ie may use cookies to determine the path users take on the site and to identify repeat visitors to the website.

Personal information is collected when you register on www.matthews.ie, either by email, or when you complete and submit any of our online forms. The categories of personal information that we collect, and process include, your name, company name, email address, contact telephone number, billing and transaction information, educational and employment history and job interest data. On occasions we may request sensitive personal information, particularly information relating to health.  In such circumstances we will request explicit consent from our customers.

We are legally mandated to identify the specific lawful bases which allow us to collect and process your personal information. In accordance with EU GDPR legislation, we rely on the following legal bases, Consent, Contractual Necessity, Legal Obligation, Legitimate Interest, Public Interest, Vital Interest.

There may be occasions when it is necessary to engage with third-party stakeholders and working partners for the following purposes:

To facilitate the delivery of our products and services

To provide the products and services on our behalf

To perform related services or,

To assist us in analysing how our services are used

We may process your personal information for more than one lawful basis depending on the specific purpose for which we are using your personal information.

The following table illustrates the various purposes that your personal information may be collected and processed and the legal bases for processing that personal information. Please note, however, that this is not an exhaustive list of our data processing activities.

To register you as a client.

To register you as an external Stakeholder/Supplier  Name, address, phone no, email address Contractual Necessity

To provide and deliver our products and services to you.

To enable you to avail of our products and services

  Name, address, phone no, email address Contractual Necessity, Consent,

To reply to your enquiries and emails. Name, address, phone no, email address Contractual Necessity, Consent

To manage and administer the use of our services & relationship with clients, suppliers, stakeholders. Name, Address, Email address Contractual Necessity/Legitimate Interest, Consent

For the safety of our customers and employees CCTV images Public Interest, Legitimate Interest, Vital Interest, Contractual Necessity

For the prevention and detection of crime Name, (possibly address & email address) Public Interest, Legal obligation

For invoicing purposes

Name, email address, and postal addressContractual Necessity

To keep you updated on the services and products we provide Name, email address Consent,

To enable you to subscribe to our newsletters and to avail of our Special Offers Name, email address Consent

To enable you to enter any of our competitions Name, email address Consent

Recruitment purposes Name, address, email address, employment history, and telephone contact detail Consent, Contractual Necessity

You provide personal information when you visit www.matthews.ie. Personal information is also collected when you send an email and when you complete and submit any of our online forms. It is the practice of Matthews Coaches Limited to operate CCTV on our vehicles for the safety of our customers and employees.

We use the Social Media platforms of Facebook, Twitter, Instagram, YouTube, and Linked In personal information may be collected through these channels.

Cookies are used on www.matthews.ie. Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website www.matthews.ie use  cookies which are necessary to enable core functionality, such as security, network management and accessibility.

Google Analytics is used to collect information and to improve services offered and provided.  You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer.  If you choose to refuse cookies, you may not be able to use some portions of the service.  For full information on the use of Cookies, we would refer you to our separate Cookie Policy which you will find on www.matthews.ie.

Matthews Coach Hire Limited use Google Analytics to analyse the performance of www.monclaredataprotection.com. The information Google Analytics gathers using our website’s cookies generates generic reports about the use of our website.  The information generated by the Cookie about your use of the site (including your IP address) will be transmitted to and stored by Google on servers in the U.S.A. Visitors to our website can choose to opt out of the use of Google Analytics by installing the browser plug in https://tools.google.com/dlpagw/gaoptout.

There may be occasions when www.matthews.ie, contain links to other sites.  If you click on a third-party link, you will be directed to that site. Please be aware that these third-party sites are not operated by us, we strongly advise that you review the privacy statements of any third-party sites.  We do not take any responsibility for the content of privacy statements or practices of any third-party sites or services.

We do not actively transfer personal information beyond European territories. However, personal information entered onto www.matthews.ie  may be transferred to a server in the United States of America and stored there.

Please note that outside the EU and the EEA different standards of data protection might apply. By completing and submitting any online forms on our website, you acknowledge and consent that data may be transferred across international borders, including to countries outside the EU and the EEA.

We will ensure that when personal information is transferred outside the EU and the EEA that local data protection standards meet EU GDPR requirements.

We are committed to the protection and security of your personal information. A variety of security technologies and procedures is used to protect your personal information from unauthorised use and access, accidental loss, unlawful destruction, alteration, unlawful disclosure.  As effective as security practices are, no physical or electronic system is entirely secure.  We cannot guarantee the complete security of databases, nor can we guarantee that information that you supply will not be intercepted while being transmitted to over the internet. Strict security controls have been implemented to ensure that your privacy is safeguarded at every level.  We will continue to revise policies and procedures and review systems, and we will implement additional security features as new technologies become available.  Any transmission of personal information is at your own risk.  When we receive your personal information, we use appropriate security measures to prevent your personal information from being compromised in any way.  When you contact us to ask about your personal information, we may ask you to identify yourself, this is to help protect your personal information.

Personal information is not retained for longer than is considered necessary to enable us to provide our products and services. Independent Statutory legislation, and Regulatory obligations will influence the retention period of various categories of personal information that we collect and further process. Further information regarding the retention of personal information is detailed in our separate EU GDPR Retention Policy, a copy of which is available upon request.

There will be circumstances when Matthews Coach Hire Limited collect and process personal information pertaining to children under the age of 13 years.  In such identified situations we will obtain written Parental and Guardian consent prior to the collection and processing of any personal information relating to children.

.

There may be circumstances when we are legally mandated to share personal information, in accordance with Independent Statutory legislation and regulatory requirements.  In addition, there may be circumstances where it is necessary to share personal information with our Working Partners and Stakeholders to enable us to provide our products and services efficiently.  We will ensure that all Data Sharing Agreements and Contracts have been implemented prior to the sharing of any personal information. Access to personal information to external Stakeholders and Working Partners will only be afforded when a specific legal and lawful purpose (s) has been identified. Detailed below is a list of Stakeholders and Working Partners with whom personal information may be shared for the purposes of providing our services to our clients. This list is, however, not exhaustive:

• IT Provider/Support

• Web Hosting Co

• Business Partners/External Stakeholders

• Saas Providers

• Payment Gateway Providers

• Social Media Platforms

In accordance with the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Act (2018) you are afforded the following rights in certain circumstances.

Right of Access: You have the right to obtain confirmation whether personal information is collected and processed about you and where that is the case, access to the personal data, including the purposes of processing and the categories of personal data concerned.  The recipients or categories or recipients to whom the personal information have been or will be disclosed.  You may also submit a written request for a copy of personal information you believe is processed about you.

Right to Rectification: You have the right to the rectification of inaccurate personal information about you without undue delay.

Right to Erasure: You may request us to delete your personal information however, this is not an absolute right, and any such request will be considered in accordance with EU GDPR legislation and local legislation.

Right to Restrict & Object: You have the right to restrict and object to us collecting and further processing your personal information.

Right to Data Portability: Upon receipt of your written request, where possible, a digital copy of your personal information can be shared with you or another organisation.

Taking into consideration the nature of our data processing activities we are not mandated to appoint a designated Data Protection Officer.  However, should you have any questions regarding how we collect and further process your personal information please send an email to info@matthews.ie

Contact Details for the Data Commissioners Office are as follows: 21 Fitzwilliam Square, Dublin 2.  Telephone No (00 353 578684800)

CHANGES TO THIS PRIVACY STATEMENT

This Privacy Statement will be updated from time to time, particularly to reflect any changes made, regarding how we collect and process your personal information.  Details of any changes made will be posted here. By continuing to use www.matthews.ie , you accept and agree to the privacy statement as modified.

DECEMBER 2022