BOOKING INFORMATION
1 Which payment methods do you accept for online payment?
We accept the following payment methods: Credit/Debit Cards, Apple Pay and Google Pay
2 Can I use my Free Travel Pass?
We accept the Free Travel Pass on all services. You can travel free of charge by boarding at any of our stops, subject to seat availability. You must have a valid free travel pass to be validated on our ticket machine when boarding.
3 Can I use my Free Travel Pass to travel with a companion?
Yes, if you have a free travel pass which indicates that a companion is entitled to travel with you.
4 Can I purchase a young adult/student leap card fare?
If you’re aged 19-25 and have a valid Young Adult Leap Card or have a valid Student TFI Leap Card available for Students in full time education/training, who are either 16 -18 years of age or 26 years and above, you can purchase this ticket. You can find more information and purchase the card here: https://www.leapcard.ie. Valid leap cards must be shown to drivers on boarding the coach.
TICKET INFORMATION
5 How will I receive my ticket when purchased online?
You can download your ticket directly from the confirmation page after booking. We will also send a copy to the email address you provided. A digital or printed copy of your ticket containing the QR code must be presented to the driver when boarding.
6 Can I still buy a ticket from the driver?
Yes, you can purchase a ticket from the driver, subject to seat availability. We accept both cash and leap card payment onboard.
7 Where are the E-Tickets for the other passengers in my booking?
For multiple passengers, all E-Tickets are combined into one PDF file sent to your email
8 Do I need to print my ticket?
No, there is no need to print your ticket! You can simply show the ticket on your mobile phone or tablet to the driver.
9 I haven’t received my ticket by email. What should I do?
Please allow up to 15 minutes for the email to arrive and be sure to check your spam or junk folder. If it’s still not there, please contact us customerservice@matthews.ie, via our contact form or by calling us at 042-9378188 Monday-Friday 8am-5.30pm or Saturday 9am-5pm with the name and email address used for the booking, and we will resend it to you
10 What should I do if I lose my ticket?
You can view or download your E-Ticket from your email or in Manage Trip > Booking Details.
11 What is a child ticket?
We offer discounted child fares on all our routes for children aged 4-13 years (inclusive). Please note, children aged 13 or younger must be accompanied by a responsible adult aged 16 or over.
Our drivers may ask for proof of age when boarding.
12 What is an infant ticket?
We offer free travel for up to two children aged 0-3 (inclusive) accompanied by an adult fare-paying passenger. Please remember to purchase infant tickets for the children when booking.
Our drivers may ask for proof of age when boarding.
13 Where can I buy a ticket?
Tickets can be bought from our webpage www.matthews.ie, or from our driver.
For the cheapest fares, we recommend booking in advance online.
CANCELLATION, AMENDMENTS & REFUND
14 I made a mistake on my email address, how can I get my ticket?
If you entered the wrong email address and can’t find your ticket, please contact our customer service team at customerservice@matthews.ie, via our contact form or by calling us at 042-9378188 Monday-Friday 8am-5.30pm or Saturday 9am-5pm. To help us find your booking, please provide your full name, travel date, and the incorrect email address you used if possible
15 Can I amend my booking details?
Yes, you can modify the date and time of your booking provided that changes apply to the same route as originally booked. Changes can be made within 48 hours of purchasing your ticket and no later than one hour before travel via our ‘Manage My Booking’ page here. Please note that a service fee may apply.
16 I missed my departure time. Can I get a refund?
Unfortunately, tickets are non-refundable after the departure date has passed, even if they were not used.
17 Can I get a refund?
All Tickets are non-refundable when purchasing a ticket online. Refunds will only be given if Matthews has not provided the service booked. If this is the case, you will receive an automatic refund of your ticket. Refunds typically take 5–10 business days, depending on your bank and payment method.
18 How do I cancel my booked ticket?
Unfortunately, tickets are non-refundable when purchasing a ticket online.
GENERAL TRAVEL INFORMATION
19 I have an urgent question before my trip, who can I contact?
For urgent assistance, please contact our customer service team at customerservice@matthews.ie, via our contact form or by calling us at 042-9378188 Monday-Friday 8am-5.30pm or Saturday 9am-5pm. You can also find key information about luggage, departure points, and ticket validity directly on your ticket or on our ‘Manage My Booking’ page here
20 Are your coaches wheelchair accessible?
Yes, we have accessible vehicles. Once you’ve made your booking, please reach out to our team at info@matthews.ie between Monday- Saturday 09.00am – 17.00pm with your booking reference. A minimum of 72 hours notice is required in advance of travel.
21 Can I board with a pet?
No, with the exception of certified service animals, we do not permit pets on our vehicles.
22 How do I contact Customer Service?
You can contact our customer services team at customerservice@matthews.ie, via our contact form [Link to Contact Form] or by calling us at 042-9378188 Monday-Friday 8am-5.30pm or Saturday 9am-5pm.
23 Is my seat guaranteed when I book online?
Booking online not only guarantees you the best fare, but also reserves your seat on the service of your choice. It’s the easiest way to take the stress out of your travel!
24 Does Matthews run on Bank Holidays/Christmas?
We operate every day except for Christmas Day and New Years Day. We run our normal timetables seven days a week, except for Christmas Eve and New Years Eve where we may finish earlier than usual. Details of these services will be published on our timetables page near the time.
25 What routes do you operate?
Matthews operate services between Dundalk, Drogheda, Bettystown and Dublin and to/from UCD. To see all our full routes and stop locations, please go to our timetables page.
LUGGAGE/LOST PROPERTY
26 What luggage can I bring with me?
For your convenience, each ticket includes a complimentary luggage allowance. Passengers are entitled to:
- One piece of hand luggage – capable of being placed in the overhead luggage rack or under the seat in front of you or on your lap provided that it measures no more than 45cm x 35cm x 20cm
- One item of luggage weighing up to 20kg or 2 x 10KG luggage items , stored in the luggage compartment.
27 How do I report a lost item?
Sorry to hear that you’ve lost an item! Please contact our customer services team at customerservice@matthews.ie, via our contact form or by calling us at 042-9378188 Monday-Friday 8am-5.30pm or Saturday 9am-5pm. To help us find your booking, please provide your full name, travel date and booking reference.
28 Can I bring a bicycle with me?
Yes, you can take a bicycle in the luggage compartment underneath. Please note that items are carried at the owners risk and we would recommend that you lock your bicycle to the internal frame of the coach so that it does not move during travel.
TAXSAVER TICKETS
29 How do I apply for a Taxsaver Commuter Ticket?
Please apply here for a taxsaver ticket.
Application forms must be submitted at least two weeks before the start date. Payment must be received before the tax saver ticket can be issued onto the Personalised Leap Card. It takes up to 24 hours for the ticket to go onto the Personalised Leap card. The ticket does not show on your Leap account until it is activated by tagging on when boarding the bus.
The ticket will be issued once payment has been received.
You can apply for a personalised Leap Card at this link. When selecting card type, please select Adult personalised. Once received you can fill in our application form with the relevant details regarding your new Leap card in order to get the taxsaver product downloaded onto your card.
30 How long does it take to process my application for a Taxsaver Commuter Ticket?
Application forms must be submitted at least two weeks before the start date. Payment must be received before the tax saver ticket can be issued onto the Personalised Leap Card. It takes up to 24 hours for the ticket to go onto the Personalised Leap card. The ticket does not show on your Leap account until it is activated by tagging on when boarding the bus.
31 Can I start my Taxsaver Ticket on any date?
All Taxsaver Commuter Tickets are valid for whole months only. For example, if you purchase a 3 month ticket from November, it will be valid for all of November, December and January.
EVENT TRAVEL/TICKETS
32 Can I get to Croke Park using Matthews?
Our commuter service stops in Drumcondra, across from Drumcondra Dart Station. If there is a match or concert on in Croke Park we will have extra coaches on standby for services and we recommend early booking online to guarantee your seat.
For return services we recommend that passengers go to Cumberland Street North, due to traffic restrictions in Drumcondra
33 Do I need to reserve seats for events at 3Arena, Aviva Stadium or RDS?
The 3Arena
In general we service all concerts at The 3Arena.
Passengers must book online via our Concerts and Events page.
This page also has event specific information such as service times and fares. Please note services are subject to minimum numbers.
Aviva Stadium
As we service the Aviva Stadium on an event by event basis, seats for this service must be booked. You can do so on our Concerts and Events page. Here you will also find event specific information such as service times and fares.
RDS
As we service the RDS on an event by event basis, seats for this service must be booked. You can do so on our Concerts and Events page. Here you will also find event specific information such as service times and fares.
Cancellations up to 24 hours prior to departure will be refunded back to the original payment card.