Matthews Coach Hire Limited
Terms and Conditions of Carriage
The purchase of a ticket is deemed to imply acceptance of these conditions.

1. Ticketing

  • Passengers are obliged to pay the proper fare for their bus journey or produce a valid ticket or accepted travel pass.
  • If at all possible, please have the exact fare.
  • Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.
  • Passengers are obliged to ensure that tickets and change are correct after purchase, as corrections may not be possible at a later time.
  • Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.
  • Please ensure your ticket remains legible.
  • Tickets which are lost, lent or stolen will not be replaced.
  • Tickets for student fares are issued on production of any one of the following forms of identification: a current International Student Identity Card (ISIC); a valid Student Identity Card; a valid Student Travel Card; but otherwise have the same conditions of validity as ordinary tickets.
  • Every effort is made to ensure accommodation on services for all passengers.  In the event of a coach nearing capacity, and all waiting passengers will not be accommodated, drivers may use their discretion to allow regular passengers avail of the remaining seats, when there is an alternative service immediately available. For this purpose 'regular passengers' is defined as those holding a current 10 trip ticket, 3 month, 6 month or 12 month ticket.
  • Passengers presenting tickets issued at student fares must be able to produce a valid student identification for each use of the ticket until the ticket is finished.
  • Every effort is made to ensure accommodation on services for ticket holders but no liability or responsibility is accepted by Matthews Coach Hire Ltd for the inability of a passenger to use a ticket on any particular service if there is insufficient accommodation on that service.
  • While every effort is made by Matthews Coach Hire Ltd to ensure the full operation of all bus services advertised by them at all times, Matthews Coach Hire Ltd will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control.

 2. Taxsaver Tickets

  • Tickets must not be altered in anyway. Altered tickets will be void and will not be accepted.
  • Commuter/Tax Saver tickets must not be folded.
  • Commuter/tax saver tickets are not transferable
  • Tax Saver tickets may be refunded but only by request of the purchaser and once the ticket has been returned to Matthews Coach Hire Ltd.
  • Only remaining whole months will be refunded minus a 10% administration charge.
  • The refund will be issued to the purchaser of the ticket. 

3. Inspection

  • Tickets must be retained for inspection.
  • Tickets remain the property of Matthews Coach Hire Ltd and must be produced for inspection at any time during a journey, by any Matthews Coach Hire Ltd driver or inspector.
  • Matthews Coach Hire Ltd drivers or inspector may ask for supporting ID to validate a ticket or pass.
  • Tickets must be surrendered if and when requested by any Matthews Coach Hire Ltd driver or inspector.
  • If a ticket is spoiled or tampered with, it will be invalidated and if a passenger travels with it, s/he will be considered to have travelled without a ticket. In such circumstance customer will be obliged to pay full fare for the journey undertaken.
  • Out-of-date or non-current commuter/tax saver tickets will be confiscated.
  • Free Travel Pass Holders may be asked for supporting ID including photographic ID. Free Travel Passes will be confiscated if there are reasonable grounds to suspect they are being used fraudulently. 

4. Health & Safety

  • For the health, safety and comfort of fellow passengers, all luggage, packages, bags etc are to be stored in a safe and secure manner.  Overhead racks, under seat space and luggage compartments are available to help facilitate passengers.
  • Large items which may obstruct the safe exit of passengers in the case of an emergency will not be permitted to be carried on-board the coach.
  • Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger's hand luggage or on the person of that passenger. Matthews Coach Hire Ltd will not be liable for any loss of or damage to such articles.
  • Matthews Coach Hire Ltd accepts no responsibility or liability for any loss or damage to any articles that you bring on-board or place on our coaches including in the luggage storage compartment.
  • Passengers must never enter the luggage storage compartment, please ask for assistance regarding the storage or removal of any item of luggage in this area.
  • The aisle must not be obstructed in any way.
  • Do not operate emergency doors except in the case of an emergency
  • For your health and safety, standing is not permitted at any time while the coach is in motion.
  • Seat belts are provided for the health, safety and comfort of you and other passengers.  Please wear your seat belt at all times whilst the coach is in motion – it’s the law and it your responsibility.
  • Where you are travelling with young children under your supervision it is your responsibility to ensure that they are appropriately secured in a seat.
  • Please do not distract the driver whilst the coach is in motion.
  • Guide dogs accompanying passengers are carried free of charge on Matthews Coach Hire Ltd services, otherwise dogs, cats or any other animals or live fowl of any description WILL NOT be carried.   

5. Quality 

  • For the comfort of passengers and the cleanliness of coaches, eating and drinking is not permitted on-board Matthews Coach Hire Ltd coaches.
  • At the conclusion of your journey please remove any litter you brought on to the coach.
  • For the comfort of all passengers mobile phones and personal entertainment devices may only be used for personal use and in such a manner as to not disturb other passengers.
  • Any passenger(s) who willfully damage or deface any Matthews Coach Hire Ltd property will be prosecuted to the full extent of the law.


6. Road Traffic (Public Service Vehicles) Regulations 1963

  • The rules for passengers in public hire vehicles and the powers of a driver of such a vehicle will apply in full to all passenger services provided by Matthews Coach hire Limited. 


Matthews Tours booking conditions 


Booking Conditions in this booking form the word ‘organiser’ means the person who arranges your transport, accommodation etc., and who offers it as a holiday. ‘Consumer’ means you, the person who buys or agrees to buy the holiday or any person whose behalf you agree to purchase the holiday and who is listed on the booking form or any other person to whom you transfer a holiday which you have bought.


1. The Contract

a) The terms of contract with a consumer are contained in the booking form, the organiser confirmation, the organiser’s brochure or other descriptive material, organiser’s website, any airline or sailing ticket issued and the itinerary issued by the organiser and as appropriate any combination of the said items and material. A contract will be deemed to exist incorporating the above terms from the time that the consumer confirms a booking whether by means of an oral, telephone, written or electronic confirmation and when required by the payment of a deposit for the service to be provided. b) The organiser reserves the right to terminate this contract if the behaviour or conduct of a consumer either prior to or during a holiday is likely to endanger the safety or wellbeing of other consumers in his company or that of the consumer himself. c) As appropriate to the tour service to be provided the following terms and conditions will apply to one day, specific event and short-term tours organised by Matthews Coach Hire Limited.

2. Persons with a Disability

It shall be the consumer’s responsibility to disclose to the organiser any physical, mental or dietary conditions of a member of his party which may be relevant. The organiser reserves the right to decline to provide a holiday for a disabled person where in the organiser’s opinion that the holiday would be inconsistent with the special needs of the disabled person. Matthews Coach Hire Ltd will always ensure that the practices and procedures of the company comply with the provisions of the Equal Status Act 2002 as amended.

3. Payment

A non-refundable deposit of €10 per person is required on all day trips and a 10% deposit on the full cost of all extended breaks. Deposits are due within 5 days of making the reservation. The holiday must be paid in full at least 8 weeks before the scheduled date of departure. If payment is not received as scheduled, the organiser shall have the option to automatically cancel the holiday and any deposit paid will be forfeit. All cancellations must be advised in writing, by post or email to info@matthews.ie . Cancellations received prior to departure date are subject to the following cancellation charges: 8 weeks or longer – forfeit of deposit, within 8- 5 weeks – 25% per person, within 5-3 weeks – 45% per person within 3 weeks to 8 days of departure – 75% per person, within 7 days of departure – 100% per person

4. Substitution

(a) Where the consumer is prevented from proceeding with the holiday, he/she may transfer his/her booking, having first given the organiser reasonable notice (8 weeks) in writing of his intention to do so before the departure date. The transferee from the consumer must sign a booking form and comply with any other requirement of the organiser applicable to the holiday. (b) A consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the organiser for the payment of any balance due in respect to the holiday booking.

5. Special Requests

Special requests (e.g. ground floor accommodation, sea view, etc.) shall be communicated by the consumer in writing to the organiser at the time of making the booking. The organiser shall use reasonable endeavours to fulfil such request. The organiser shall only be obliged to provide services in accordance with special requests where it specifically commits itself in writing to do so. No liability shall attach to the organiser for failure to comply with a special request which has not being confirmed in writing.

6. Alteration by the Organiser

a) The organiser reserves the right to alter, change, curtail or cancel a holiday. b) The organiser has a minimum number of bookings required for a programme of holidays to operate. The organiser’s obligation to provide that programme shall be contingent upon the organisers receiving and maintaining that minimum number of bookings. In the event the organiser does not receive the minimum number of bookings or having received such minimum number has that number reduced by reason of cancellations or transfers by consumers or otherwise, the organiser shall be entitled to cancel or curtail the relevant programme at any time up to 4 weeks prior to the departure date and the consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in the circumstances. The organiser shall notify the consumer within 7 days of any cancellation or curtailment necessitated by the forgoing circumstances. c) The organiser reserves the right to cancel the package due to force majeure, that is to say the package is cancelled by reason of unusual and unforeseeable circumstances beyond the control of the organiser, the retailer or other suppliers of services, the consequences of which could not have been avoided even if all due care had been exercised. d) In this booking form, the term ‘Force Majeure’ means Act of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, civil commotion, exercise of legislative, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, insolvency or default of any carrier or service connected with a holiday, fraud perpetrated against the organiser or any other reason beyond the control of the organiser. e) If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday, which results in more than 18 hours change in the time of departure, or a change of destination or in the type of accommodation offered, or some other change which fundamentally alters the holiday, the consumer is entitled to: i) take a replacement package of equivalent quality if the organiser is able to offer such a replacement or; ii) take a replacement package of lower quality if the organiser is able to offer such a replacement and to recover from the organiser the difference in price between that of the package purchased and the replacement package.

7. Insurance

The Organiser strongly advises all passengers to purchase insurance for tours that are not within the state. Travel insurance is available from most travel agents.

8. Children

Children aged 12 or over are charged at the full adult fare but must be accompanied by an adult at all times. Children under 5 are not permitted to travel on coach tours.

9. Default by the Consumer

a) The consumer shall check all travel documentation immediately when it is furnished to him/her. If the consumer considers any document is incorrect or has a query in relation to its contents, he/she shall forthwith notify the organiser of his/her concern and the organiser shall respond as soon as possible b) The consumer is solely responsible for ensuring that he/she presents him/herself at the port of departure in sufficient time prior to the designated departure time to complete embarkation requirements. If the consumer arrives after the check in time stipulated in the travel documentation provided to the consumers, the organiser shall not be obliged to carry the consumer and shall be entitled to treat the holiday as having been cancelled by the consumer. c) The consumer is restricted by regulation of carriers and executive authority with regard to the weight, type and contents of baggage which he/she may take on board the craft and/or vehicles which includes prohibited items in his/her luggage or on his/her person or items which exceed weight or dimension restrictions applicable. d) The consumer hereby agrees that he/she shall abide by all instructions or directions given by a member of the organiser’s staff or any crew member of a carrier’s craft or vehicle used in connections with the holiday and hereby agrees to indemnify the organiser’s staff against any loss or injury suffered or incurred by any other person as a consequence of the consumer’s failure to act in accordance with any such directions or instruction.

10. Price Variation

All prices are stated in Euro and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary, the cost of the holiday may increase accordingly. Any such increase must be paid by the customer. However, no variations shall be applied where the combined effect would result in an increase of less than 2% of the cost of the holiday. During the period of 20 days prior to the departure date, the organiser shall not increase the price stated in the brochure.

11. Complaints

Should any passengers have cause for complaint for any reason, whilst on holidays the following must be observed. If a passenger has reason to complain about the accommodation, food or service, at any guesthouse or hotel, such complaint should be made in the first instance direct to the proprietor or manager of the establishment concerned at the time that they arise, and shall if the organiser requires complete a form settling out the detail of the consumer’s complaint. In cases of complaint the organiser or local representative shall make prompt efforts to find appropriate solutions. The periods within which the consumer must make any complaint about the failure to perform or the inadequate performance of the contract provided shall be twenty eight days from the date of completion of the package.

12. Safety

All passengers must remain seated in the interest of safety whilst vehicles are in motion. Seat belts are fitted and must be worn at all times. Movement to the contrary is at passengers own risk. At no time may drinking alcohol or smoking be permitted on any coach, bus or other transport provided. Matthews Coach Hire Limited and their agents reserve the right to refuse passage to any persons who are found in violation of these safety conditions, or who are found to be a danger to themselves or any other passengers. These persons forfeit any claim for compensation or refund.

13. Jurisdiction 

(a) The contract arising from any confirmed holiday booking is to be interpreted under, and is subject to, the laws of the Republic of Ireland.

••• CUSTOMER NOTICE: Reminder that all Paper Ten Trip tickets will no longer be accepted after 31st January 2020, so please use them up now. •••  
Callenberg, Inniskeen, Co. Monaghan, Ireland
Tour Operators Licence No: T.O. 263 | Company Reg. No.:359209
We Accept  

Tel: +353 42 9378188
Lo-Call: 1890 25 20 40
Email: info@matthews.ie