{"id":41,"date":"2018-12-07T05:41:44","date_gmt":"2018-12-07T05:41:44","guid":{"rendered":"http:\/\/localhost\/project\/matthews\/?page_id=41"},"modified":"2024-03-13T15:13:04","modified_gmt":"2024-03-13T15:13:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.matthews.ie\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
[vc_row][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1710342774591{margin-bottom: 4em !important;}”][vc_column][vc_column_text]\r\n

If you have a question that is not answered below please contact our staff who would only be too happy to help you.<\/span><\/h4>\r\n[\/vc_column_text][vc_tta_accordion style=”flat” color=”blue” active_section=”1″ no_fill=”true”][vc_tta_section title=”Do we accept free travel passes on our commuter services?” tab_id=”1578657263729-664a8070-22cb”][vc_column_text]Matthews.ie are delighted to accept the Department of Social Protection Free Travel Pass on the following outbound and return routes:<\/span>\r\nDundalk \u2013 Drogheda \u2013 Dublin (Cumberland St North & UCD)\u00a0<\/span>\r\nBettystown and Laytown to Dublin (Cumberland St North and UCD)<\/span>\r\nDublin (Cumberland St North) to Bettystown and Laytown<\/span>\r\n<\/span>\r\nMatthews.ie are obliged to ensure that the person presenting a pass is the same person whose name is stated on the Free Travel Pass. Drivers\/inspectors may ask to see supporting ID including photographic ID.<\/span>\r\n

<\/h3>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do I need to send when applying for a Taxsaver Commuter Ticket?” tab_id=”1578657333065-bd692f76-1b01″][vc_column_text]Please complete the\u00a0application form<\/a>\u00a0to apply for a taxsaver ticket. You may apply for your\u00a0taxsaver ticket online or download a PDF version.\u00a0<\/span>\r\n\r\n \r\n\r\nApplication forms must be submitted at least two weeks before the start date. Payment must be received before the tax saver ticket can be issued onto the Personalised Leap Card. It takes up to 24 hours for the ticket to go onto the Personalised Leap card. The ticket does not show on your Leap account until it is activated by tagging on when boarding the bus.\r\n\r\nThe ticket will be issued once payment has been received.\u00a0<\/span>\r\n\r\n \r\n\r\nYou can apply for a personalised Leap Card at this link.\u00a0 When selecting card type, please select Adult personalised.\u00a0 Once received you can fill in our application form with the relevant details regarding your new Leap card in order to get the taxsaver product downloaded onto your card.\u00a0\u00a0<\/span>\r\n\r\nhttps:\/\/www.leapcard.ie\/en\/NavigationPages\/CardPurchase.aspx<\/span><\/a>\r\n

\u00a0<\/span><\/h3>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will it take to process my application form for my Taxsaver Commuter Ticket?” tab_id=”1578657354401-3009f279-f757″][vc_column_text]Application forms must be submitted at least two weeks before the start date. Payment must be received before the tax saver ticket can be issued onto the Personalised Leap Card. It takes up to 24 hours for the ticket to go onto the Personalised Leap card. The ticket does not show on your Leap account until it is activated by tagging on when boarding the bus.\r\n

\u00a0<\/span><\/h3>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I start my Taxsaver Commuter Ticket on any date?” tab_id=”1578657370759-581c827b-a00f”][vc_column_text]Since Nov 1st, 2019, all Taxsaver Commuter Tickets will be for whole months only.\u00a0 For example, if you purchase a 3 month ticket from November, it will be for November, December and January.<\/span>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to reserve seats for Croke Park, The 3 Arena, Aviva Stadium or RDS Services?” tab_id=”1578657386720-df393cc7-4c9c”][vc_column_text]Croke Park<\/b>\r\n\r\nOur commuter service stops in Drumcondra, across from Quinn\u2019s Pub, if there is a\u00a0match\u00a0or concert on in Croke Park we will have extra coaches on standby for services.<\/span>\r\n\r\nWe ask passengers to contact us to help ensure a smooth service for such events. For return services we would recommend that passengers go to Cumberland Street North, due to traffic restrictions in Drumcondra.<\/span>\r\n\r\nThe 3Arena<\/b>\r\nIn general we service all concerts at The 3Arena.<\/span>\r\n\r\nWe ask passengers to inform us of the size of their group and departure point to ensure they can be accommodated.\u00a0 You can do so on the Matthews.ie app or on our\u00a0Concerts and Events<\/a> page.<\/span>\r\n\r\nThis page also has event specific information such as service times.\u00a0 Please note services are subject to minimum numbers. \u00a0<\/span>\r\n\r\nAviva Stadium<\/b>\r\n\r\nAs we service the Aviva Stadium on an event by event basis, seats for this service must be booked.\u00a0 You can do so on the Matthews.ie app or our\u00a0Concerts and Events<\/a>\u00a0page. Here you will also find event specific information such as service time and fare.<\/span>\r\n\r\nRDS<\/b>\r\n\r\nAs we service the RDS on an event by event basis, seats for this service must be booked.\u00a0 You can do so on the Matthews.ie app or our\u00a0Concerts and Events<\/a>\u00a0page.\u00a0 Here you will also find event specific information such as service time and fare.<\/span>\r\n\r\nThe policy will be that cancellations up to 24 hours prior to departure will be refunded back to the original payment card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will my ticket last?” tab_id=”1578657413135-a5d899b5-ce00″][vc_column_text]Return tickets have an expiry date of 2 years from the date of issue.\u00a0\u00a0<\/span>\r\n\r\nCash or printed 10 trip tickets are no longer valid after January 31<\/span>st<\/span>, 2020.\u00a0 Please contact our office on 042 9378188 if you have any questions regrading this.\u00a0\u00a0<\/span>\r\n\r\n10 trip tickets only be purchased using a Leap Card, you can top up your card on the Leap app or with your driver or pay by cash on the day and the driver will issue the 10trip ticket onto your ticket.\u00a0\u00a0<\/span>\r\n\r\nFor students to qualify for the Student rate they must have the New Young Adult Card (YAC) issued by leap, this will qualify for 50% reduction on routes.\u00a0\u00a0<\/span>\r\n

\u00a0<\/span><\/h3>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I take a bicycle on the Commuter Service?” tab_id=”1578657436495-2adb56d7-607a”][vc_column_text]Yes, you can take a bicycle in the luggage compartment underneath. Please note that items are carried at the owners risk and we would recommend that you lock your bicycle to the internal frame of the coach so that it does not move during travel.<\/span>\r\n

<\/h3>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to claim a lost item?” tab_id=”1578657456663-ec4342a5-0c9d”][vc_column_text]We have not a new system to our lost and found \u2013 and we ask you to view the listing and if you spot your item please claim the item and follow the onscreen steps.\u00a0\u00a0<\/span>\r\n

<\/h3>\r\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1710342774591{margin-bottom: 4em !important;}”][vc_column][vc_column_text] If you have a question that is not answered below please contact our staff who would only be too happy to help you. [\/vc_column_text][vc_tta_accordion style=”flat” color=”blue” active_section=”1″ no_fill=”true”][vc_tta_section title=”Do we accept free travel passes on our commuter services?” tab_id=”1578657263729-664a8070-22cb”][vc_column_text]Matthews.ie are delighted to accept the Department of Social Protection Free Travel…<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nFAQs - Matthews Coach Hire - Taking You There<\/title>\n<meta name=\"description\" content=\"Travel With Us! 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